CREEKMORE MARKETING & DESIGN LTD lOGO white-01

Terms of Service

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1. Introduction

These Terms of Service (“Terms”) govern your use of the website creekmoremd.com and any digital advertising, creative, or marketing services provided by CREEKMORE MARKETING & DESIGN LTD (“we”, “us”, “our”). By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our website or services.

Company Details
CREEKMORE MARKETING & DESIGN LTD
124 NORLAND HOUSE, 9 QUEENSDALE CRESCENT
LONDON, ENGLAND W11 4TN
Company Number: 16566361
Email: contact@creekmoremd.com

2. Scope of Services

We provide a wide range of digital marketing and creative services, including:

  • Paid Media Management (Google Ads, Meta Ads, TikTok Ads)
  • Creative campaign development & brand storytelling
  • Social media marketing & community growth
  • Media buying & strategic planning
  • Branding, visual identity & creative asset production
  • Performance marketing & CRO optimization
  • Content production: photo, video & short-form media
  • SEO, SEM & search visibility management
  • Marketing automation & email campaigns
  • Digital strategy consulting & analytics

Each project’s deliverables, scope, pricing and timelines are defined in a written proposal, quote or service agreement (“Project Agreement”).

3. Eligibility

By using our website or requesting our services, you confirm that:

  • You are at least 18 years old or legally authorised to enter a contract.
  • You provide accurate and complete information when requested.
  • You act on your own behalf or as a representative of a company or organisation.

4. Quotes, Proposals & Project Approval

All quotes and proposals are based on the information provided at the time of request. If requirements change, pricing or estimates may also change.

A project is officially accepted when you approve our proposal and, if required, submit the initial deposit.

5. Payments & Billing

Unless otherwise stated in the Project Agreement:

  • Invoices are due immediately upon receipt or by the due date shown.
  • Work may be paused if payment is late.
  • Late fees may apply in accordance with UK commercial payment laws.

You are responsible for any bank charges or currency conversion fees.

6. Client Responsibilities

You agree to:

  • Provide required access (ad accounts, analytics, creative assets, product information).
  • Ensure that content you provide does not infringe third-party rights.
  • Review deliverables in a timely manner.
  • Provide feedback, approvals and confirmations within reasonable deadlines.

Delays caused by missing information or approvals may extend timelines or incur additional fees.

7. Intellectual Property

7.1. Our IP

We retain ownership of all proprietary tools, frameworks, templates, processes, and pre-existing creative or technical assets used during the project.

7.2. Final Deliverables

Unless stated otherwise in writing:

  • You receive usage rights to final deliverables once all invoices are paid.
  • Full ownership transfer (if agreed) occurs only after full payment.

7.3. Client Assets

You retain ownership of all brand assets, documents, content, and information you provide. You grant us permission to use such assets solely for the purpose of executing the project.

8. Use of Third-Party Platforms

We may use third-party advertising, analytics and creative tools, including:

  • Google Ads, Meta Ads, TikTok Ads
  • Google Tag Manager, GA4
  • Hotjar, SEMrush, Ahrefs
  • Creative design tools (Adobe, Figma, etc.)

Your use of these platforms is subject to their own terms and policies. We are not responsible for issues, downtime or decisions made by third-party platforms.

9. Warranties & Disclaimers

While we strive to provide the highest level of service, we do not guarantee:

  • Specific advertising results (ROAS, conversions, reach, etc.)
  • Specific SEO rankings or traffic improvements
  • Third-party platform stability or performance
  • Uninterrupted or error-free service

All services are provided “as is” and “as available.”

10. Limitation of Liability

To the fullest extent permitted by law, CREEKMORE MARKETING & DESIGN LTD is not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, or business opportunities
  • Decisions made by third-party advertising platforms
  • Any amount exceeding the fees paid for the specific service

11. Indemnification

You agree to indemnify and hold harmless our company, staff and partners from any claims arising from:

  • Your use of our services
  • Your breach of these Terms
  • Content or assets you provide that violate laws or third-party rights

12. Confidentiality

Both parties agree to keep confidential all non-public information shared during the project, unless disclosure is required by law or mutually agreed upon.

13. Project Termination

A project may be terminated:

  • As defined in the Project Agreement, or
  • If a material breach occurs and is not resolved within a reasonable timeframe

Upon termination, all completed work must be paid. Deposits remain non-refundable unless explicitly agreed otherwise in writing.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute shall be resolved exclusively in the courts of London, UK.

15. Changes to These Terms

We may update or modify these Terms at any time. Changes take effect once posted on this page.

16. Contact Us

If you have any questions about these Terms, please contact:

CREEKMORE MARKETING & DESIGN LTD
124 NORLAND HOUSE, 9 QUEENSDALE CRESCENT
LONDON, ENGLAND W11 4TN
Email: contact@creekmoremd.com